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PORTFOLIO

An AI-driven chatbot to facilitate human-like customer communication

OUR SMART, EFFICIENT & PRODUCTIVE APPROACH

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The Challenge

The major challenge while developing this project was to train our AI for different types of customer requests like:

  • Refunds

  • Payment resolutions

  • Subscription plan changes

and many other use cases where human intervention is a must priority.

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Project Highlights

  • Learning from Human Agents

  • Information Collection

  • Dynamic Responses

  • Human-Like Communication

  • Reduce Agent Inboxes

  • Easy Server Integration

Insights

The chatbot we built provides fully automated conversations without sacrificing the human touch for customer support.

1. Bot learns from previous agent responses.

2. Bot responds like a human, adapting to user situations dynamically.

3. After, Bot can auto-respond to related questions, no matter the complexity.

Creative Designs

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Technical Architecture

Product Demo: A Closer Look

Leader Of The Effort

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Sanjeev Verma

Exp: 20+ Years

The Subject Matter Expert

Sanjeev Verma has been actively conceptualizing and creating software solutions for the past 20 years in the IT domain. He has worked on technical leadership positions with Marriott Vacations, Disney, MasterCard, Statefarm, and Oracle. He has been a key player in developing, implementing, and monitoring Digital Solutions ranging from IoT solutions & products, Mobile and Web Development, and Digital Marketing to Full Stack Development and CMS solutions.

Why Biz4Group

Trusted Advisors

Skilled Developers for Deployment

Collaborative efforts of Subject matter Experts

On time delivery ensuring Desirable Outputs

Distinctive Quality

Offering exemplary code quality

User-friendly UI/UX

Prioritize client expectation

Continuous Assistance

24/7 Technical Support

Post Delivery Consultation

Continuous Server Monitoring

DB Clean Up

Cost Effective Customer Support Plans

Going Above & Beyond

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System Generated Questions

Using advanced technologies, the system can process both raw audio and text inputs. These inputs are converted into machine language and stored in the database. The stored information is then sent to OpenAI, where it generates follow-up questions to learn more about the user and improve its training.

Generic Answer Population

The chatbot has the capability to receive questions and use the information stored in the database to create appropriate answers.

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Development Life Cycle

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Technology Stack

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ReactJS

React is a free and open-source front-end JavaScript library for building user interfaces or UI components. It allows developers to reuse the components built for the same functionality, reducing the development effort and ensuring flawless performance.

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Tailwind CSS with Vite

Tailwind CSS is a utility-first CSS framework that is used to build custom user interfaces. Vite is a web development framework that is designed for speed and efficiency.

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Docker

Docker is a containerization platform that allows you to package and deploy applications. Containers are isolated environments that contain all the dependencies needed to run an application.

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Python

Python is a high-level, general-purpose programming language. Its design philosophy emphasizes code readability with the use of significant indentation via the off-side rule. Python is dynamically typed and garbage-collected.

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Fast API

Fast API is a high-performance web framework for building APIs. It is designed to be easy to use and efficient. Fast API is based on the Python asyncio library, which makes it highly scalable and efficient.

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Socket.IO

Socket.IO is a real-time communication library for web applications. It allows you to create applications that can send and receive data in real time, even if the user is not on the same page.

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Chat GPT

Chat GPT is a large language model chatbot developed by OpenAI. It is trained on a massive dataset of text and code, and can generate realistic and coherent chat conversations.

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PostgreSQL

PostgreSQL, also known as Postgres, is a free and open-source relational database management system emphasizing extensibility and SQL compliance. It was originally named POSTGRES, referring to its origins as a successor to the Ingres database.

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Milvus

Milvus is a vector similarity search engine for large-scale data. It is designed to store and search high-dimensional vectors, such as those used in natural language processing and machine learning.

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Dgraph

Dgraph is a graph database that is designed for scalability and performance. It is used for applications that require real-time graph queries.

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Redis

Redis is an in-memory data store that is used for caching, session management, and real-time analytics.

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Elasticsearch

Elasticsearch is a search engine based on the Lucene library. It is used for full-text search, analytics, and logging.

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AWS

Amazon Web Services, Inc. is a subsidiary of Amazon that provides on-demand cloud computing platforms and APIs to individuals, companies, and governments, on a metered, pay-as-you-go basis. Oftentimes, clients will use this in combination with autoscaling.

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GCP

Google Cloud Platform is a suite of cloud computing services that runs on the same infrastructure that Google uses for its end-user products, such as Google Search and YouTube.

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