Built on LLMs, Fine Tuned for Customer Service

Introducing an advanced AI-powered chatbot pre-trained for customer support. The AI-powered chatbot caters to businesses across various industries by automating routine customer interactions.

What makes the chatbot stand out is its ability to perform high-stakes tasks like order and payment processing. It is equipped with Machine Learning and can learn from human-agent interactions with customers.

World’s Leading

Enterprises

Trust Biz4Group for AI

  • 50%

    increase in
    agent productivity

  • 60%

    savings in
    Operational costs

  • 80%

    self-served
    queries

  • 80%

    increase in
    CSAT

Infuse Limitless Automation in Your Customer Support Operations

The Chatbot is Fueled by a Huge Dataset of Customer Interactions with a goal to handle end-to-end customer interactions.

  • Support ticket labeling
  • Placing online orders
  • Order tracking
  • Payment, refund processing
  • Personalized promotional emails
  • Appointment scheduling
  • Information retrieval
  • User account management
Limitless Automation

Go Way Beyond the League of Standard AI-Powered Chatbots

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GPT for Customer Support

It’s built with a Generative Pre-Trained Transformer (GPT) for customer support.

ML Enabled

The chatbot can learn from the interactions between human assistant and customers.

Safety Tools

Featuring robust controls that mitigate bias and ensure compliance.

Query Resolution

The chatbot can perform high-stake tasks such as payment/refund processing and order placing.

Semantic Analysis

It uses natural language understanding (NLU) to understand user emotions.

Multilingual Capabilities

It makes it a breeze for businesses to communicate to an international audience.

Agent Handoffs

Transfers customer conversations from any communication channel to a live agent.

Power 24/7 Self-Service Everywhere

web and mobile chatbot
social media chatbot
sms chatbot

Adopt the Most Secure Conversational Intelligence

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Enable effortless bot creation and deployment through document uploads, channel connections, and dynamic conversation design for a seamless setup process.

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Ensure effective lead generation with dynamic messaging and intelligent conversation flow in real-time.

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With ISO, HIPAA, SOC2, and GDPR certifications, we safeguard sensitive data and uphold stringent adherence to top-tier security and compliance standards.

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Improve customer as well as support staff experience with real-time bot insights, enabling data-driven decision-making.

Reinvent Contact Center with Autopilot Mode 

Our customers have realized 60% automation and 40% increase in CSAT within 30 days of chatbot implementation.

Request a Demo

Ready to Be Tailored for Specific Business Needs

Real Estate

Streamline property inquiries, offer virtual property tours, and assist with appointments.

E-commerce Websites

Assist customers with product inquiries, order tracking, returns, and refunds.

Human Resources

Answer employee queries about policies, benefits, and job openings.

Contact Centers

Handle customer inquiries, support ticket labeling, appointment scheduling, and more. 

BFSI

Assist customers with balance inquiries, fund transfers, bill payments, policy inquiries, and account-related questions.

specific-business

Healthcare Industry

Schedule appointments, answer basic medical queries, and provide information on healthcare services.

Travel and Hospitality

Assist users with booking flights, hotels, and other travel-related services.

SaaS

Assist users with subscription related issues, refunds, and account management.

Technologies Behind the Chatbot

People Behind Our Effort to Next-Gen Customer Support

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Lilit Davtyan

Board of Director

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Brian W. Mead

Chief Sales Officer

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Sean Hynes

Technology Director

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Dave Caplis

Technical Director

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Micheal Kipp

CTO

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Joe Gonzalez

Technical Director

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Hemant Sharma

Chief Technical Architect

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Shakti Raj

Sr. Technical Architect

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Avinash

Sr. Technical Architect

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Apporva Verma

Chief People Officer

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Sanjeev Verma

Founder & CEO

Blogs

Discover our handpicked collection of insightful blogs on latest industry trends.

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How to Create an AI Chatbot for Insurance Sales Onboarding?

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