AI Chatbot Statistics for Various Industries

AI chatbots are indispensable in companies, as they allow providing constant customer service. Hence, increasing the speed of communication, and, therefore, decreasing expenditure. They are intended to communicate with the users using a text or voice interface, answering or even helping the users. These are usually based on natural language processing (NLP) and may incorporate elements of machine learning.

Let’s have a look at the AI chatbot statistics in various industries. AI chatbots improve customer satisfaction by answering their questions immediately, and give them the individual attention they need, hence improving the satisfaction level of customers.

Analyzing these figures will help everyone comprehend to what extent chatbots are an essential factor in business processes, customer relations, and development of future technologies.

Interesting Facts to Know About Chatbots

There are some amazing facts about chatbots which reflect their potential to surpass human expectations, let’s have a look at some of it:

• First Chatbot: The first developed chatbot was ELIZA, by MIT professor Joseph Weizenbaum in 1966. It replicated the flow of dialogue that one might have with a psychotherapist, which enabled users to converse as if they were communicating with an artificial intelligence psychotherapist.

• According to the most recent statistics, there are more than 30k chatbots on Facebook, with millions of users in 200+ countries.

• Specifically in China, the chatbot known as Xiaoice receives 23 messages per session, which is 23 times the world rate of one.

AI Chatbot Statistics in Finance

Let’s have a look how AI chatbot contributes to the finance sector and its related operations:

1. According to insight, the market for chatbots for banking, financial services and insurance sector is expected to be $6.93 billion in 2023.

2. There is a potential for customers to save approximately 4 minutes per inquiry through the application of financial services chatbots which will in turn increase the value of customer satisfaction.

3. 38 % of the banking customers claim they would like to resolve any issue via chatbot possible.

4. According to the Consumer Financial Protection Bureau, in 2022, 37% of the population of the USA interacted with a banking chatbot and this number is expected to increase to 110M by 2026.

5. Banks save an average of $0. 60 per chatbot interaction, according to Opus Research.

6. In COIN chatbot, JP Morgan was able to carry out its complex back-end contracts and COIN helped to save more than 360,000 hours of manpower as mentioned in The Financial Brand.

7. According to eMarketer’s study, 43% of the digital banking users in the US prefer to handle issues through live chat or chatbots.

AI Chatbot Statistics in Healthcare

Let’s delve into the details of how AI chatbot plays a significant role in healthcare sector, and AI chatbot statistics related to it:

1. According to experts, the market for healthcare chatbots will be estimated at $543 million by the year 2026.

2. Surprisingly, current statistics indicate that more than 52% of patients in the United States obtain their data through healthcare chatbots.

3. Across the world, healthcare chatbots assist in cutting costs by up to $3.

4. Statista says, when asked if more patients would use chatbots to manage their treatment by 2031, 56% of Chinese clinicians agreed, followed by Spain with 55%, and Japan with 54%.

5. The same study revealed that by 2031, a significant increasing trend in the use of chatbots in patient treatment is expected by 48% of European clinicians, 42% of North American clinicians, 53% of South American clinicians, and 53% of clinicians in Asia Pacific.

6. According to Statista, retail and healthcare are at the forefront of industries adopting chatbots in the US. The global healthcare chatbots market size was estimated at USD 787. 1M in 2022 and it is estimated that it will reach a 23 % CAGR for the duration of the forecast period. A reduction of 9 percent from the year 2023 to 2030 is expected.

Chatbot interaction rates by their types:

AI Chatbot Statistics in Travel & Hospitality

Let’s explore how AI chatbot contributes to travel and hospitality sector, in the form of AI chatbot statistics:

1. Drift reveals that 33 percent of people are willing to use chatbot for making a restaurant or hotel booking.

2. Consumers perceive travel chatbots as beneficial. A survey conducted by Humley reveals that two thirds of the respondents find them either useful or very useful, 26% in organizing business and work travel.

3. Another and more specific way of measuring user engagement is derived from a Humley survey, which reveals that 37% of users would prefer an intelligent chatbot, if it comes to the organization of travel plans or comparing bookings.

4. Would you use a travel chatbot if it can save your time and money, 87% of users showed a positive attitude towards using the chatbot.

AI Chatbot Statistics in Retail

Let’s explore the AI chatbot statistics for retail industry:

1. As reported by Statista, 34% of retail customers are comfortable to engage in a conversation with customer service through AI Chatbots. They employ it for near-me store locators, deal of the day, and order status checks.

2. According to the U.S consumers, 40% said they interact with retail chatbots in 2019 for different functions, including customer service and personal shopping.

3. It is noted that in e-commerce, the use of chatbots can increase overall revenues of an organization by 7%-25%, provided that their implementation is perfect.

AI Statistics in eCommerce

Let’s explore the AI chatbot statistics for eCommerce industry:

1. According to Statista chatbots report, less than 9% of online stores from across the globe incorporate the chatbots to their sites.

2. The eCommerce industry is expected to witness transactional B2C chatbot worth $112bln by the year 2024 (Juniper research).

3. Chatbots began to increase eCommerce revenues by 7-25% (Chatbots Magazine).

4. According to Invesp, 34% of customers of online retail accept the usage of chatbots.

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